LibQUAL Results 2007

What users at UB desire most highly:

• Print and/or electronic journal collections I require for my work
• The electronic information resources I need
• Modern equipment that lets me easily access needed information
• Making electronic resources accessible from my home or office

Areas where library service was highly rated:

• The electronic information resources I need
• Making electronic resources accessible from my home or office
• Employees who are consistently courteous

Areas where the level of service is not even minimally acceptable or where the Libraries fall far short of the desired level:

• Library space that inspires study and learning
• Quiet space for individual activities
• A comfortable and inviting location

LibQUAL+ TM 2007 Survey Results SUNY Buffalo
Prepared by Karen F. Smith
Revised Dec 13, 2007