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University at Buffalo Libraries

Central Technical Services

Central Technical Services (CTS) is a unit of the University Libraries, responsible for acquiring, organizing, delivering, and preserving content in all formats. The activities of all areas of the University Libraries are supported by Central Technical Services.


Hours and Location

Central Technical Services is not open to the public. Staff members are available for assistance Monday-Friday, from 8:30 am-5:00 pm. The unit is located on the first (ground) floor and basement levels on the south side of Lockwood Library.

Central Technical Services
University at Buffalo
134 Lockwood Library
Buffalo, NY 14260-2210
(716) 645-2305

Service Philosophy

The Central Technical Services (CTS) department supports the University Libraries’ mission by creating and maintaining intellectual and physical access to library resources in various formats. The department strives to provide excellent and timely service to library patrons by accurately and efficiently facilitating the discovery of, and access to, needed materials.


Mission and Values

Central Technical Services acquires, and provides access to, library materials in all formats in support of the mission of the University at Buffalo (UB). CTS endeavors to develop and retain an enthusiastic staff who feel empowered and engaged in fulfilling the department’s mission and are committed to delivering the highest levels of library service.

CTS strives to achieve efficient purchasing, accurate cataloging of acquired materials, reasonable license terms for electronic resources, and a high quality bibliographic database to facilitate teaching, learning and research throughout the University as well as the local and global community.


Acquisitions

CTS is responsible for acquiring both physical material and electronic resources. Material is acquired through firm and standing orders, approval plans, blankets, memberships, packages, subscriptions and donations. CTS also purchases material based on patron requests and usage through the Libraries’ Purchase on Demand programs.

CTS staff work closely with collection development librarians across the Libraries on order requests, renewals and cancellations and serve as primary contacts with publishers, vendors, consortia and other suppliers. CTS handles the review, negotiation, and approval of license terms and maintains a complete file of license agreements.


Budget and Finance

CTS maintains the State, research and endowment materials budget accounts of the University Libraries. CTS prepares purchase requisitions and disbursement requests for the material budget, maintains budget account balance sheets, and remains in direct contact with vendors, publishers and suppliers relating to payment and accounts. CTS staff must ensure the appropriate use of New York state contracts and procurement cards, as well as maintain the essential audit trail from the order record in the Libraries’ Integrated Library Management System to the record of the payment on the University’s monthly report of expenditures. CTS must stay abreast of current State and University purchasing and payment regulations and serves as the liaison between the University Libraries and University Purchase and Accounts Payable Departments.


Receiving

CTS maintains the University Libraries mailroom and receives all physical material. CTS is also responsible for sorting incoming and preparing outgoing mail.


Cataloging and Access

Using policies established by CTS, technical services staff in the University Libraries assure the consistency and quality of all records that reside in the Libraries’ Integrated Library Management System. CTS provides support and expertise to all areas of the Libraries on cataloging matters.

CTS staff are responsible for the cataloging of materials and bibliographic maintenance of all items in the catalog. Technical services staff make UB’s collections known to students, scholars and researchers all over the world by contributing catalog records to the OCLC bibliographic database (WorldCat). Staff manage the Libraries A-Z E-Journals List through the Libraries’ link resolver and create and maintain data in the Libraries’ Electronic Resources Management (ERM) system. In addition, CTS staff administer the Libraries’ Open URL implementation and the LOCKSS digital preservation program. CTS establishes and maintains provider administration accounts for electronic resources, in particular capturing login information in the ERM. Staff work with providers to ensure complete and up-to-date IP ranges are registered for user access. Staff process annual, quarterly, or irregular updates from providers for e-journals. Staff ensure that catalog records contain the correct URL and holdings information for electronic journals. Staff update URLs and other information as necessary in the catalog when providers change platforms, e-journals change publishers, and when titles included in subscribed packages change.

The University Libraries are a member of the Program for Cooperative Cataloging (PCC) administered by the Library of Congress (LC) and contribute to the BIBCO, CONSER and NACO programs of the PCC. Membership in and adherence to the standards required by these programs is managed by staff in CTS. Through these programs, and compliance with international standards such as MARC, RDA, LCSH, NLM, MeSH, and LC-PCC- Policy Statements, the quality of the bibliographic database is assured.

Through the NACO program, CTS staff contribute to the creation and maintenance of the control of names, subjects, and series in MARC bibliographic records created or obtained by the University Libraries. The University Libraries’ vendor-supplied authority control services are administered in conjunction with CTS.

Cataloging of monographs, journals, serial chapbooks, and little magazines for UB’s Poetry Collection are handled by CTS.

CTS is responsible for both original and copy cataloging of titles in the Libraries’ e-book and e-journal packages. CTS staff coordinate the preparation, loading and maintenance of all e-book package records as well as selected serials records. CTS is responsible for original and copy cataloging of streaming media resources.

CTS is the focal point for staff training related to national standards in technical services. CTS staff participate at the highest levels of decision making regarding what constitutes the Libraries catalog, and are viewed as experts on national standards, other library practices, and workflow management.


Processing and Bibliographic Maintenance

CTS staff claim, bind and process physical monograph, serial, and periodical material. Staff also process items received through Federal, Canadian, New York State and European Communities depository programs. Processing may involve: ownership stamping, call number labelling, barcoding, collecting periodical issues for binding, and any other special handling requirements.

Staff in CTS input, edit and maintain bibliographic, holding and item information as needed pertaining to the acquisition, cataloging, processing and relocation of material. Staff provide support for special projects in the form of bibliographic maintenance and through physical processing of materials.

Staff in CTS maintain uninterrupted and seamless access to the Libraries’ collection of electronic resources. Staff work with the link resolver provider and other electronic resource providers to report problems that cannot be resolved locally. CTS works closely with the Library Systems staff to ensure electronic resource domains are registered in the Libraries’ proxy server and to set up password-based access to specific resources. Staff also inform relevant stake holders of additions, cancellations or other changes to subscribed databases, packages and other changes that require action or to ensure broad communication. Notifications of product downtime are posted to the Library Alerts page as appropriate. Reports of potential abuse of license terms are received in CTS and referred to either Library Systems (when the proxy server is the offending IP) or CIT’s Computer Discipline Officer to investigate.


Statistics

CTS analyzes data on acquisitions for statistical reports provided to the American Association of Health Sciences Libraries (AAHSL); the American Bar Association (ABA); the Association of Research Libraries (ARL); and the SUNY Library Acquisition and Retirement Survey (LARS). CTS staff provide cataloging statistics to the PCC at the Library of Congress.


In sourcing

CTS offers to perform technical service functions for other institutions as per contractual agreements. Currently, CTS is ordering materials, cataloging and posting invoices for other institutions.