Frequently Asked Questions
What is Delivery+?
Delivery+ is the document delivery service the University at Buffalo Libraries use to provide library materials to faculty, staff and students.
Use Delivery+ to request materials at any UB library or from libraries anywhere in the world.
Faculty and Staff can have materials delivered directly to their official UB address
Articles and chapters are delivered electronically via your Delivery+ (ILLiad) account
Who can use Delivery+?
All UB Faculty, Staff and Students on any campus including the Buffalo Niagara Medical Campus and the UB-affiliated Teaching Hospitals
How do I use Delivery+?
You should use the Libraries Catalog to locate materials of interest. In the holdings tab at the bottom where the call number is displayed, click on Delivery+ Book Request. Type in your UBIT Name and Password. You will be prompted to choose a pickup location. You will receive an email when you item is ready for pickup. Ask for your requested material at the Circulation Desk. Materials will be held at the Circulation Desk for pickup for one week.
Is everything that the Libraries own available through Delivery+?
You may request any item in the Libraries Catalog that has a Delivery+ Book Request link. You may not request the following types of materials: audiovisual materials, items classified as Reference, items located in the Reserve Collection and items located in the Special Collections Room.
What if the material is not owned or unavailable?
Login to your Delivery+ (ILLiad) account and submit a request. The material will be requested via interlibrary loan from other libraries for you.
How long will it take to get items I have requested?
Books - 2-3 day turnaround for books available on a UB Library shelf (excluding weekends and holidays).
Items unavailable at UB will be purchased or borrowed from another library for you. Items are usually received within 10 days.
Journal articles or book chapters - 24 hour turnaround for articles owned by UB (excluding weekends and holidays).
Items unavailable at UB are usually received within 10 days, sometimes within 24 hours.
Can I request that library materials be sent to my dorm?
Students can pick up materials at any UB campus library. We are unable to send materials to student dorm addresses.
Can I request that library materials be sent to my office?
Faculty/staff may have materials delivered to their official campus address. Delivery to Depart is an option when choosing a pickup location for an item requested from the catalog. It is also an option in your Delivery+ (ILLiad) User Information.
Why do I need a username and password to use Delivery+?
Your username and password provides secure access to information about your document delivery and interlibrary loan requests as well as the personal information stored in your use profile.
Your Delivery+ username and password must be the same as your UBITName. Delivery+ will encrypt your password so it will remain secure. Only you will know your password.
I have used ILLiad before, why do I need to re-register?Because the University Libraries have implemented Shibboleth authentication and have upgraded the previous ILLiad service, everyone will need to register for the new Delivery+ service. Delivery+ replaces ILLiad.
Why don't I see all my older requests when I look at my request history?Because the University Libraries have implemented Shibboleth authentication and have upgraded the previous ILLiad service, all previous records and data have been moved to a different server. If you need access to that old data, please contact the Delivery+ Office at 716 645-2812.
How do I renew items I received from non-UB libraries prior to August 6th?Please call the Delivery+ Office (716 645-2812) to renew these books. They will not show in your new Delivery+ account.
If I am submitting requests for a professor, how should I register?Please contact the Delivery+ office at 716 645-2812, and they will help you set up a proxy account.
Who do I contact if I have problems with or questions about Delivery+?
If you need assistance, please contact the Delivery+ Office at 716 645-2812 or email@example.com.
If you are part of the Law School, please contact 645-6765 or firstname.lastname@example.org.
Last Update: 24 September 2012