Report a Technical Problem

Please complete the below form to report any technical difficulties that you experience when accessing library online resources.

*Indicates Required Fields

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*Name *Email Address Phone Number Your Internet Service Provider UB Computing Network Spectrum Verizon Other I don't know Please select one Your Internet connection T1 Cable Other I don't know Please select one Your Operating System Windows 10 Windows 8 Windows 7 Windows XP Mac OS X Other I don't know Please select one Your Browser type Chrome Firefox Safari Internet Explorer 10 or higher Internet Explorer 9 or below Opera Other I don't know Please select one Are cookies enabled? Yes No I don't know Please select one Are you behind a firewall? Yes No I don't know Please select one Are you using VPN? Yes No I don't know Please select one What are you trying to access? Libraries' Catalog Course Reserve Material E-Journal Library Database E-Books Other I don't know Please select one *Describe the problem:

Please provide as much detail as possible so we can better identify the problem.

When (time/date) did the problem occur?

What is the exact error message that you received?