Common Problems & Solutions
You must be an active student, faculty, or staff member of the University at Buffalo to access the Course Reserve system. E-books are readily accessed via computer workstations found in the UB Libraries. However, your personal computers may have software and/or setting configurations that make obtaining access to e-book challenging. If you are having difficulty getting the course reserve material you need, use the troubleshooting chart below.
For additional help please Contact us at 716-645-2821 or by email.
Troubleshooting General Problems
| Problem | Possible Solution |
|---|---|
| When I search by course and/or instructor I get "There were no items that matched your search request" message. | You searched incorrectly or your instructor's materials have not been processed yet - wait a day or so and try again.
If you receive the same message contact Course Reserve Services at 716-645-2821 or by email at libresrv@buffalo.edu. |
| The link for the eBook or the digital material I’m trying to access isn’t working. | Contact the Course Reserve Department at 716-645-2821 or by email at libresrv@buffalo.edu. |
| I am being prompted for a UserName and Password. | If you are accessing an eBook or digital material, you will be prompted to log in with your UBIT name and password, in order to authenticate yourself as currently affiliated with the University at Buffalo. |